Frequently Asked Questions
Reservations and Payments
You can book directly from our website. Select your desired property, choose your arrival and departure dates, indicate the number of guests, and confirm your booking.
Yes. Once the reservation is made, we will contact you to coordinate payment of 30% of the total amount, which confirms and secures your stay.
The remaining balance may be paid before your arrival or at check-in.
For any questions, you may also contact us at +52 984 216 4897.
We accept Visa, Mastercard, and American Express credit and debit cards. You may also pay by bank transfer or through secure online payment platforms.
Once the reservation is confirmed, the 30% deposit is applied to the stay and is non-refundable.
If the full amount has already been paid, the same policy applies. No-show reservations without prior notice will be considered a completed stay.
Check-in is available from 3:00 p.m., and check-out must be completed before 12:00 p.m.
If you arrive early or need a little more time after check-out, we offer luggage storage so you can enjoy your day without worrying about your bags.
Depending on the length of your stay, we include complimentary cleanings at no additional cost.
You may also schedule extra cleanings, subject to availability, for an additional fee. Towel changes are also included during your stay.
Yes, we accept pets subject to size and quantity conditions.
A fixed fee per stay applies, not per night, regardless of the length of the stay.
Properly certified service animals are exempt from this fee, upon presentation of the corresponding official documentation.
Our properties include Wi-Fi, air conditioning, bed linens, towels, a fully equipped kitchen, a rooftop with a pool, and free parking subject to availability.
We also provide toiletries, such as soap and shampoo, as well as a Nespresso coffee machine with complimentary capsules.
If the parking area is full, the exterior area is safe and monitored by security cameras.
The maximum capacity depends on the selected unit and can be found in the description of each accommodation.
If you would like to add extra guests and the occupancy limit has not been reached, it may be possible to do so for an additional fee, either before your arrival or during your stay.
Location and Transportation
Mare Condo is located in Playa del Carmen, Quintana Roo, in a privileged location near Fifth Avenue and the beach.
Our address is: Av. 15 Norte, corner of Calle 48 Norte, Luis Donaldo Colosio neighborhood.
Thanks to its central location, you can easily get to the beach, restaurants, cafés, shops, and points of interest in Playa del Carmen.
The nearest airport is Cancun International Airport, located approximately 50 minutes by car from Playa del Carmen, depending on traffic.
To reach the property, you have the following options:
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Car rental, available at the airport.
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Private transportation, which we can coordinate for your convenience.
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ADO bus, with arrival in downtown Playa del Carmen.
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Yes, we offer private transportation service from the airport.
Please contact us at +52 984 208 4362 to check rates and coordinate your arrival.
Yes. Our condo has a privileged location, just two blocks from Fifth Avenue and five blocks from the nearest beach access.
This allows you to enjoy everything Playa del Carmen has to offer within just a few minutes’ walk.
Otros Detalles
Yes. Subject to availability, we offer early check-in or late check-out for an additional fee.
We recommend requesting this in advance.
Yes, we offer special rates for long stays and seasonal promotions.
Please check the offers section on our website or contact us directly for more details.
Yes. Reception is available from 8:00 a.m. to 11:00 p.m.
Outside these hours, a security guard will be available to welcome you in case of late-night arrivals.
At reception, you can also receive personalized recommendations about activities, restaurants, and places of interest in the area.
The possibility of modifying your dates depends on availability and other factors related to your reservation.
We recommend contacting us at +52 984 208 4362 so we can review your case and help you find the best solution.
All our units are 100% smoke-free.
There are designated areas within the condo where smoking is allowed.
Yes, visitors are welcome.
We only ask that they be registered in advance at reception or with the building’s security staff.
Yes. At check-in, a security deposit equivalent to $4,000 MXN, $200 USD, or a passport is required, at the guest’s choice.
The deposit is fully returned at the end of the stay, once the unit inspection has been completed.
The rooftop and pool are available every day from 8:00 a.m. to 9:30 p.m., exclusively for guests.